Refund, Returns and Replacement

1. Strict 3-Day Returns Policy

Fur Fashion Hub operates under a strict 3-day return policy. Returns are accepted only after the product has been verified and confirmed to be in its original condition. Customers must provide clear images and videos of the product for verification.

By placing an order, the customer acknowledges and agrees that returns and refunds will only be provided once the product has been verified and approved.

2. Mandatory Unboxing Video Requirement

Any claim regarding damaged or defective products shall only be considered if accompanied by a continuous, unedited video recording of the unboxing process. The video must clearly show the sealed package prior to opening, the full unboxing procedure, and the condition of the product upon first inspection. Failure to comply with this requirement shall result in immediate rejection of the claim.

3. Reporting Timeline

Customers must report any issues related to damaged or defective products within twelve (12) hours of delivery. Claims made after this period shall not be entertained under any circumstances.

4. Packaging and Quality Assurance

All products are packed under strict supervision and video surveillance to ensure quality and accuracy. These recordings are retained for internal security purposes and shall not be shared with customers. Such recordings may only be disclosed in the event of legal proceedings or when required by law.

5. Replacement Policy

Replacement requests may be considered solely at the discretion of Fur Fashion Hub in cases involving genuine errors such as incorrect sizing due to manufacturing or labeling issues. No replacement shall be provided for customer errors, including incorrect size selection or change of preference.

6. Non-Acceptance of Claims

Claims shall not be accepted under the following circumstances: absence of valid unboxing video proof, reporting beyond the stipulated 12-hour window, minor variations in color or design, or damage caused due to customer mishandling.

7. Final Authority

Fur Fashion Hub reserves the absolute and final right to approve or reject any request for refund, return, or replacement without any obligation to provide justification.